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Jira Connector

Hana's Jira connector lets you bring your Jira projects and issues directly into every chat.

Prerequisites​

  • Active Jira Cloud account
  • ADMIN or INDIVIDUAL_USER_ADMIN role on Hana Dashboard
  • An Atlassian API token (see below)

1 · Connect Jira to Hana​

  1. Open the Connectors tab (https://hana-dashboard.hanabitech.com/connectors).
  2. Click Connect on the Jira card.
  3. Select Connect Jira.
  4. Enter your Site URL, API token and Atlassian-account e-mail then Submit.
Important when creating the API token
  • Choose Create API token without scopes. (Scoped tokens aren’t supported yet; extended-scope support is coming soon.)
  • Set the token’s expiry to the maximum allowed date so you don’t have to regenerate it often.
Need help generating a token?

Follow Atlassian’s step-by-step guide: https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/

2 · Ingest Jira projects as memories​

  1. Go to Memories ➜ Jira Memory (https://hana-dashboard.hanabitech.com/memory?tab=jiraMemoryList).
  2. Click Add Jira Memory.
  3. Choose the connected Jira account.
  4. Enter one or more project keys, comma-separated (e.g. API, JIRA).
  5. Click Submit. Status will move from IN_PROGRESS ➜ INGESTED once indexing finishes. Hana can now answer questions using the issues from those projects.

3 · Re-sync when issues change​

When issues in the project are updated:

  1. Return to Jira Memory.
  2. Click SYNC for the relevant project.
  3. The status returns to INGESTED once the latest content is indexed.

FAQs​

What happens to memories if I disconnect Jira?​

The memories stay intact, but you won’t be able to re-sync them until a Jira account is connected again.

I see ERROR in the status column—what does it mean?​

The two most common causes are:

  • The stored API token has expired or was revoked.
  • One or more of the entered project keys are invalid or no longer accessible.

If neither of the above solves the issue, drop us a line at hana-bot@hanabitech.com.

Need help?​

• Support/Feedback form – Submit issue