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High-Level Product Usage Tips

Hana Does Some Things Automatically​

  • Automatic consideration of latest web information
  • Automatic consideration of memories (all types)
  • Report group messages are not considered automatically unless they have similar information in the form of automatically digested facts or nodes and relationships
  • Automatic consideration of your timezone and what is "your morning time", "your tomorrow afternoon" etc.
  • Automatic consideration of chat history and names of people who sent messages, even their designation in the org
  • She automatically considers all images in history
  • She automatically considers names and org roles of everyone in the chat history

Use Threads in Google Chat​

Can Always Continue in Threads

The best thing about Google Chat Space threads is that they represent finite conversation topics with a finite history. So, as long as messages are not deleted, you can come back to the thread anytime and continue conversation with Hana with all previous context.

  • Hana always remembers history in threads, so you can continue the conversation on the thread topic anytime in the future

    • This is one of the best things about Hana

    • You can create threads in your space topic wise and keep chatting with Hana on the topic along with every space member for almost as long as you like

      google-chat-space-threaded-messages-outside

      Google chat space threaded-messages-inside

    • We recommend you do not make the threads longer than 100 messages as this will cause Hana to respond slower and hallucinate more often

If a Thread's History Gets Too Polluted, Create New Thread​

  • This is self-explanatory
  • Polluted threads can cause hallucination and degraded responses
    • Threads which have too much irrelevant context
    • Threads which have conflicting ideas and instructions which have become too intermingled now

Always Mention People When Using Hana​

warning

Names are not unique identifiers for Hana as there can be multiple Santosh's in the org. So, always mention users when prompting Hana using @. Mentioning users maps to unique user ID that Hana can use to identify the exact person.

  • It is critical to mention the people when interacting with Hana

  • That way she is able to retrieve their Google User ID and respond accordingly as per their messages in the chat history

  • She might not able to reply as effectively if you only type the names of people without mentioning them

  • Mentioning example:

    Google chat space mention other users

Always Be Precisely Clear About What You Want From Hana​

tip

Although Hana is designed to answer effectively when input is vague based on available chat history and context, but if you are utmost clear, it helps Hana generate better answers.

  • This is especially important for time based commands as actions such as:
    • 🚫 Does not have time context - /reportGroups what are the updates in daily_standup by the team?
    • ✅ Has time context - /reportGroups what are the updates in daily_standup by the team today?

You Can Split Long Messages and Add Them in Single Thread​

tip

This is a bit of a hack as Google Chat at the moment has a character limit on chat messages. This restriction can be limiting for tech use cases or coding contexts. But a way around is to split your text into smaller chunks and add in same thread.

  • By splitting the text and using a single thread, Hana will still give coherent responses.

You Can Split Long Messages and Add Them in Single Thread​

tip

This is a bit of a hack as Google Chat at the moment has a character limit on chat messages. This restriction can be limiting for tech use cases or coding contexts. But a way around is to split your text into smaller chunks and add in same thread.

  • By splitting the text and using a single thread, Hana will still give coherent responses.

Insist Hana In Realtime Mode​

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If Hana sometimes says she does not know or can not do something, insist her.

Hana Can Hallucinate Sometimes​

danger

Always cross check Hana's facts and responses. Although we have tried our level best that Hana's responses are enriched with correct and up to date information across the web, she can still mislead sometimes. Cross check before arriving at a final decision.

Enrich Hana with Memories​

tip

Add memories at Hana Dashboard

  • Add you website in Recursive URL
  • Add text memories about your org
  • Sync your policy PDFs or policy Google Docs
  • Hana will auto-ingest nodes, relationships and memory vectors as you talk to her as well

Hana System is Primarily Checked for English​

danger

As we are a small dev team, although Hana can talk in multiple languages, we mostly try and support and debug and verify for English only