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High-Level Product Usage Tips

Hana Does Some Things Automatically​

  • Automatic consideration of latest web information
  • Automatic consideration of memories (all memory batch types)
  • Automatic intention classification of your request so Hana picks the right tool or AI model based on keywords like report group, schedule, calendar, remind, deep think, create a task, remember etc.
  • Automatic consideration of your timezone and what is "your morning time", "your tomorrow afternoon" etc.
    • We use your Google primary calendar's time zone to get your time zone initially, this can later be changed from Hana Dashboard
  • Automatic consideration of chat history and names of people who sent messages, even their designation in the org
    • The chat space title, description and guidelines are also considered in the invocation
    • Best practice is to set the space guidelines and description adequately so Hana can understand in which context to reply
  • She automatically considers all images, PDFs, Google Docs in history
    • At the moment not every file type is parsed in the history, at the moment it is limited to:
      • PDFs
      • Google Docs
      • Images
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Report group messages are not considered automatically unless they have similar information in the form of automatically digested facts or nodes and relationships

Always Use Threads in Google Chat​

Can Always Continue in Threads

The best thing about Google Chat Space threads is that they represent finite conversation topics with a finite history. So, as long as messages are not deleted, you can come back to the thread anytime and continue conversation with Hana with all previous context.

  • Hana always remembers history in threads, so you can continue the conversation on the thread topic anytime in the future

    • This is one of the best things about Hana

    • You can create threads in your space topic wise and keep chatting with Hana on the topic along with every space member for almost as long as you like

      Google Chat threaded messages (outside thread)

      Google Chat threaded messages (inside thread)

Read more here

Always Mention People When Using Hana​

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Names are not unique identifiers for Hana as there can be multiple Santosh's in the org. So, always mention users when prompting Hana using @. Mentioning users maps to unique user ID that Hana can use to identify the exact person.

  • It is critical to mention the people when interacting with Hana

  • That way she is able to retrieve their Google User ID and respond accordingly as per their messages in the chat history

  • She might not be able to reply as effectively if you only type the names of people without mentioning them

  • Mentioning example:

    Google chat space mention other users

Always Be Precisely Clear About What You Want From Hana​

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Although Hana is designed to answer effectively when input is vague based on available chat history and context, but if you are utmost clear, it helps Hana generate better answers.

  • This is especially important for time based tools as actions such as:
    • 🚫 Does not have time context - what are the updates in daily_standup by the team?
    • ✅ Has time context - what are the updates by the team in the daily_standup report group today?

Ask Hana to Do One Thing at a Time​

Break Down Your Prompt

Hana works best when each request focuses on a single task. Split large or multi-step instructions into separate prompts. In threads, you can easily follow up with the next task using the previous answer as context.

  • Ask her to execute one tool, one action at a time
  • You can follow up on her response to that action to perform another action
  • This works best to get things done and have control over how she is performing actions such as
    • Creating meetings
    • Creating tasks etc.

You Can Split Long Messages and Add Them in Single Thread​

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This is a bit of a hack as Google Chat at the moment has a character limit on chat messages. This restriction can be limiting for tech use cases or coding contexts. But a way around is to split your text into smaller chunks and add in same thread.

  • By splitting the text and using a single thread, Hana will still give coherent responses.

Insist Hana In Realtime Mode​

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If Hana sometimes says she does not know or can not do something, insist her.

  • "Hana, you know this, search for it please"
  • "Hana, please open the webpage for facebook"

Hana Can Hallucinate Sometimes​

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Always cross check Hana's facts and responses. Although we have tried our level best that Hana's responses are enriched with correct and up to date information across the web, she can still mislead sometimes. Cross check before arriving at a final decision.

Enrich Hana with Memories​

This is the most important and most powerful feature of Hana! Without this, Hana is just another chatbot...

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Add memories at Hana Dashboard

  • Add your website in Recursive URL memory type
  • Add text memories about your org
  • Sync your policy PDFs or policy Google Docs
  • Hana can also now sync entire Google Sheets and you can enable auto resyncing to keep the memories updated at set frequencies
  • You can also ingest knowledge from entire Google chat spaces in Hana! In her answers she will reference past chats and give you highly contextual answers.
    • She becomes an instant expert in your business!

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Hana System is Primarily Checked for English​

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As we are a small dev team, although Hana can talk in multiple languages, we mostly try, support, debug and verify for English only.

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