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Confluence Connector

Hana’s Confluence connector lets you bring the knowledge stored in Confluence directly into every chat.

Prerequisites​

  • Active Confluence Cloud account
  • Admin-level permissions in Hana Dashboard (ADMIN or DOMAIN_OWNER)
  • An Atlassian API token (see below)

1 · Connect Confluence to Hana​

  1. Open the Connectors tab (https://hana-dashboard.hanabitech.com/connectors).
  2. Click Connect on the Confluence card.
  3. Select Connect Confluence.
  4. Enter your Site URL, API token and Atlassian-account e-mail then Submit.
URL format

Use your Atlassian cloud URL (for example, https://your-company.atlassian.net).
Hana automatically normalizes Confluence URLs for /wiki during ingestion.

Important when creating the API token
  • Scoped Atlassian API tokens are supported.
    Use the minimum required scopes for your Hana-Confluence workflow.
  • If your workflow later needs additional permissions, manage them from Dashboard → Settings → OAuth Scopes, then re-run consent.
  • Set the token’s expiry to the maximum allowed date so you don’t have to regenerate it often.
Need help generating a token?

Follow Atlassian’s step-by-step guide:
https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/

2 · Ingest Confluence spaces as memories​

  1. Go to Memories ➜ Confluence Memory
    (https://hana-dashboard.hanabitech.com/memory?tab=confluenceMemoryList).
  2. Click Add Confluence Memory.
  3. Choose the connected Confluence account.
  4. Enter one or more space keys, comma-separated (e.g. SD, TD).
  5. Click Submit.
    Status will move from IN_PROGRESS ➜ INGESTED once indexing finishes.
    Hana can now answer questions using the content of those spaces.
Key uniqueness behavior

For the same connected Confluence account, re-adding an already-ingested space key is treated as a duplicate and is rejected.
Use Sync on the existing memory batch instead.

3 · Re-sync when pages change​

When pages in the space are updated:

  1. Return to Confluence Memory.
  2. Click SYNC for the relevant space.
  3. The status returns to INGESTED once the latest content is indexed.

You can also enable Auto Resync from the memory row actions if your plan supports it.

FAQs​

What happens to memories if I disconnect Confluence?​

The memories stay intact, but you won’t be able to re-sync them until a Confluence account is connected again.

I see ERROR in the status column—what does it mean?​

The two most common causes are:

  • The stored API token has expired or was revoked.
  • One or more of the entered space keys are invalid or no longer accessible.

If neither of the above solves the issue, drop us a line at
hana-bot@hanabitech.com.

Need help?​

• Support/Feedback form – Submit issue

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