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Frequently Asked Questions

What is Hana, in one line?​

Hana is an information agent for Google Chat and Google Workspace teams: she gathers context, answers questions, and executes operational follow-ups like tasks, reminders, meetings, polls, and summaries.

Start here: What Hana Is (And How To Use Her).

Is Hana only for business teams, or can I use it personally too?​

Both.

  • Personal/individual use: reminders, summaries, drafting, inbox triage, quick research, and personal planning.
  • Business/team use: meeting follow-through, project status reporting, task/sprint workflows, memory-backed Q&A, and cross-tool context retrieval.

Browse practical examples: Use Cases.

Yes. Users should complete Google OAuth consent when prompted, with required scopes enabled, so Hana can access authorized Google Workspace context and tools.

Setup details: Quick Start and What Hana Is (And How To Use Her).

Do I need slash commands to use Hana tools?​

Usually no. Natural-language @Hana prompts are the default experience for most workflows. Legacy slash commands may still work in some cases, but they are not required for most users.

Examples: Invocation Examples and Tool Quick Reference.

Can Hana generate and edit images?​

Yes. Hana supports OpenAI-powered image generation and editing flows from chat prompts (for example: generate, replace, recolor, outpaint, and related edits).

Guide: Generate Image Tools.

Can Hana ingest Google Sheets into memory?​

Yes. Hana supports Google Sheets ingestion through the Google Drive Memory workflow. See Google Drive Memory for setup and behavior details.

Is there a limit to how many Google Docs Hana can ingest in the Pro plan?​

No. The Pro plan allows unlimited Google Doc ingestion and other types of memories too.

Can Hana ingest the entire Google Chat history of a space, or is there a limit?​

In threads, Hana remembers history forever as long as the messages remain in Google Chat. In open chat (outside threads), she considers messages only within a short lookback window. The default window is about ten minutes, though higher tiers may offer more history.

Hana reads text, attachments, quoted messages and reactions in that recent history to understand context and provide relevant replies.

How can I view queries made to Hana and the corresponding responses in dashboard?​

Use the Invocation History module in Hana Dashboard. It shows invocation messages and corresponding responses with search and pagination support.

Guide: Invocation History Dashboard Module.

Does Hana support task and sprint workflows?​

Yes. You can create, track, and update tasks, and manage sprint operations from chat and dashboard.

I purchased more seats. How do I activate the additional users?​

New users simply have to mention @Hana in Google Chat. Hana sends an authorization card, and once they authorize with their work email they are automatically mapped to your organization.

Do you offer volume discounts for a large number of users?​

Yes. We offer discounts for 50+ seats and enhanced discounts for strategic deals like 100+ seats or multi‑year commitments. See Bulk Discounts for details or refer to pricing emails from Nav.

Are custom plans or custom deployments available?​

Yes. Hana supports custom commercial packages for qualifying organizations, including enterprise procurement/legal workflows and custom deployment discussions based on security/compliance requirements.

Contact: hana-bot@hanabitech.com.
Details: Pricing and Commercial Terms.

Are there plans to auto-refresh or resync Google Docs and Sheets so memories stay up to date?​

Yes. Hana now supports automatically resyncing memory batches. Each organization can enable auto resync on up to 60 memory batches. See Auto Resync Memory for details.

Do you sign a Business Associate Agreement for HIPAA?​

Yes. Organizations that handle Protected Health Information can request our standard Business Associate Agreement. It outlines encrypted storage, runtime-only processing of conversations and breach notification procedures. Contact support@hanabitech.com for details.

What additional benefits do Pro plan customers receive?​

Pro plan users gain access to more robust algorithms and our operations are prioritized for them, resulting in a highly stable and scalable product experience. They also get dedicated support from our team for faster assistance.

What are good practices for using Hana effectively?​

  1. Be explicit about outcome and scope in your prompt.
  2. Share sources (links, docs, or memory references) when accuracy matters.
  3. Use memory ingestion for recurring knowledge, not one-off chats.
  4. Use task/sprint flows for execution follow-through after summaries.
  5. Validate high-stakes outputs before external publishing.

Deeper guidance: High-Level Product Usage Tips, History Scoping, and Memory Module docs.

Last updated on by nav